We rely on satisfied customers for our advertising--at
least we did until we got a Web site : ). That means
we do our best to help each player choose the instrument that
will suit them best, and make sure it remains in as good a
condition as when it left the workshop.
Here's our guarantee (see separate statement
below for renaissance flutes):
On
condition that your follow our play-in instructions and
return the instrument to the workshop for a free check-up
after six months, we undertake to repair or replace immediately
and without charge any part of a flute that cracks or warps
at any time. All you ever pay are shipping and insurance charges.
Normal maintenance
such as regular oiling and periodic adjustment of the thread
tenons is your responsibility. We charge for doing
such work, but all other repairs and service will be provided
for the original owner for an unlimited period without charge
(except shipping), under the conditions of our guarantee.
Renaissance flutes
Renaissance flutes don't need to be re-reamed
like baroque and classical instruments: although their construction
is just as exacting and precise, the player must in any case
adjust intonation with fingering and breath. One-piece tenor
flutes often warp slightly, but this does not affect their
playing qualities significantly. We will repair or replace,
at our option, a renaissance flute that cracks, but our guarantee
of these instruments does not cover warping or re-reaming.
Return policy
Once we have received payment for an instrument
and delivered it, we consider it "on trial" for a period of
30 days. If for any reason--or for no reason--you are not
completely satisfied with a flute you have bought from us,
return it within this period for a adjustment, replacement,
or a full refund, whichever you prefer.
When we have several flutes in stock, we can
sometimes arrange to send more than one, and give you your
choice. They can be two of the same model, or two different
models: you keep one and return the other. When you have explored
the rest of this site and narrowed your choice, send us e-mail
and we can discuss you what is avaiable at the moment as well
as what your needs are.
